Terms & Conditions

Terms and Conditions:


What to expect from me

You can make a booking through www.holisticmassagekneads.co.uk

Full payment of the session fee is due at the time of booking. A payment link or bank details will be sent to you for payment.
On booking you will be asked to complete an online intake form requiring your medical history plus informed consent to attend the session.

Once your booking is successful you will receive a confirmation email which contains details of your appointment PLUS everything you need to do to prepare for your session.

If it is your first time booking, will receive an invitation to your online consultation meeting session.

At the time of your appointment I will wait for you in the arranged meeting room. We ask that you arrive at least 5 minute prior to your scheduled time.

I will ensure that your session is performed in complete confidentiality. I will use headphones for privacy and clarity.

I will work with you using the information you have provided to me both online and during the session to create a bespoke self massage protocol tailored to your needs.

Please note that your requirements will change as you progress through treatment
I will create a treatment plan and make recommendations for future sessions based on your specific needs.

What I expect from you


By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.

Once your booking is accepted and confirmed by me, you will receive confirmation of your appointment by email.

As the person making the booking, you are responsible for:
Full payment of the applicable session fee;
Ensuring the I have access to your online details which must, in all cases, be available via a secure internet connection.
Completing and returning all intake forms and paperwork at least 48 hours prior to your appointment

Arriving ON TIME for your session. Late arrivals will result in time lost from your session which will be charged in full.
Failing to attend will be charged in full. Symptoms of COVID-19 are the exception to this.
More than one missed appointment may result in no further appts being accepted.

I ask that you use headphones for privacy and clarity during any online session. You must treat this session as any other private therapy session. No one else must be present and recording of the session is prohibited.

In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking or an inability of the booked.

Please see our privacy policy for how we use your information

The price of each session varies according to the type and duration of the therapy session you book
Prices are set from time to time and the Price you will be required to pay for a specific session will be determined by reference to the Session Prices in force at the date when that treatment is booked.
Full therapy menu and prices are set out on booking through the website.

Every effort is made by the therapist to provide the service booked by you, the customer. However some circumstances beyond our control may prevent this. Examples include (but not limited to) the following, all of which make it impossible to meet our obligations;
Adverse or severe weather conditions such as heavy snowfall, avalanches, floods or earthquakes
Road traffic accidents
Unforeseen traffic delays or road closures
Warfare and acts of terrorism (and threat thereof)
Industrial dispute and labour strikes action
Civil strife
Problems caused by other customers
Significant risk to human health such as the outbreak of serious disease, epidemic or pandemic
Natural or nuclear disaster
Fire, chemical or biological disaster
Unavoidable technical problems
All similar events outside of our control
If our obligations are affected by force majeure we will not refund the cost of the booking, pay you compensation or be liable.
For the purposes of these booking conditions Force Majeure means any event beyond our control, the consequence of which could not have been avoided even if all reasonable measures had been taken.


We are not a healthcare provider nor do we provide medical advice or medical treatment. References in Our Website and elsewhere to “Treatment” and “Therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on www.holisticmassagekneads.co.uk is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.

We understand that sometimes things change and appointments have to be rearranged.

“ This isn’t just a job to me, but it is how I earn my living”

We ask all our clients to give 24 hours notice of cancellation on the day before their treatment appointment. Failure to do so will incur the full appointment fee. This will be waived for symptoms of COVID-19.

Recent time lost due to late cancellations could have been filled with clients who were waiting for appointments. Not enough notice was given to enable them to take up the cancellations.

This tariff is not meant as a ‘punishment’ but hopefully it will jog your memory into calling a bit earlier if you need to rearrange. Thank you for your continued business and lets all work together to keep the appointment system flowing”

Lucy Dunleavy





Online Self Massage Consultations

I understand that the advice and information included in my sessions is not meant to replace professional medical advice.
I am aware that the online session may include instruction in self massage techniques to help me with my personal requirements. I understand that I must follow all instructions carefully and it is my responsibility to inform my therapist if anything feels uncomfortable or causes pain.
Should this happen during the session I will inform my therapist immediately and follow their ad-vice.
Should I choose to attempt to perform any of the techniques shown without supervision that is at my one risk and I take full responsibility for any adverse reaction.

General Liability Release Form

1) I give my permission to continue to receive online instruction in self massage therapy.

2) I understand that therapeutic massage is not a substitute for traditional medical

treatment or medications.

3) I understand that the massage therapist does not diagnose illnesses or injuries,

or prescribe medications.

4) I have clearance from my physician to receive self massage therapy.

5) I understand the risks associated with self massage therapy include, but are not
limited to:

• Superficial bruising

• Short-term muscle soreness

• Exacerbation of undiscovered injury

I therefore release the company and the individual massage therapist from all
liability concerning any injuries that may occur during the massage session.
6) I understand the importance of informing my massage therapist of all medical conditions and medications I am taking, and to let the massage therapist know about any changes to these. I understand that there may be additional risks based on my physical condition.

7) I understand that it is my responsibility to inform my massage therapist of any discomfort I may feel during the massage session so he/she may advise accordingly.

8) I understand that I or the massage therapist may terminate the session at any time.

9) I have been given a chance to ask questions about the massage therapy session and my questions have been answered.

I understand that the session may be recorded and stored securely and I give my consent for such recordings